About MatchWorks
Vision
To achieve sustainable employment for all of our clients.
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Mission
To provide quality services to assist individuals to secure and maintain employment.
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Values
As an organisation and as individuals we VALUE:
- Professionalism, performance and teamwork
- A healthy work life balance
- Integrity in everything we do
- Excellence in service
- Our contribution to Karingal and our community
- People and treat them as individuals
- Personal development and continual learning
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Who is MatchWorks ?
MatchWorks is an enterprise of Karingal, a Geelong based, not-for-profit, disability organisation working to improve the lives and options of people with a disability and those who are disadvantaged. Karingal has been providing services for over 50 years and has developed into a diverse organisation with over 700 staff and 100 volunteers. Karingal provides residential respite, home-based and day programs for people with disabilities and employment services including supported employment and Job Network.
MatchWorks commenced in 1998 as the result of a successful tender to deliver Job Network services following the closure of the Commonwealth Employment Services (CES). MatchWorks now delivers five services: Job Network, Work for the Dole and Community Work, Personal Support Programme, DIsability Employment Network and Vocational Rehabilitation Services.
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The Growth of MatchWorks
In 1998, MatchWorks had eight staff and provided services to around 1500 job seekers. By 2003 there were 45 staff operating from seven sites and providing services to over 3500 job seekers annually. In March 2003, MatchWorks was successfully awarded a series of new three-year contracts. Under these contracts, MatchWorks trebled in size with new sites opening in Werribee, Footscray, Broadmeadows and Brunswick.
In 2006 MatchWorks was awarded further contracts and now has additional sites at Moonee Ponds and Airport West. Furthermore, in 2006 MatchWorks was awarded contracts to deliver Work for the Dole and Community Work from the following sites - Bacchus Marsh, Sunshine, St Albans, Footscray, Werribee, Geelong, East Geelong, Corio and Torquay.
On July 1 2007, employment programs - Disability Employment Network (DEN) and Vocational Rehabilitation Service (VRS) - previously delivered by SupportWorks, were incorporated under the MatchWorks brand.
MatchWorks now has over 200 staff and provides services to over 10,000 job seekers annually across 13 sites in the Geelong and western Melbourne.
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MatchWorks Value Based Service
MatchWorks is constantly striving to improve services to clients and business partners.
MatchWorks values express how business is conducted and underpins everything MatchWorks strive toward.
MatchWorks value:
- equality
- respect
- support; and
- dignity
MatchWorks values are expressed by:
- providing access to MatchWorks’ high quality service to all job seekers, regardless of ability, race, age or gender
- ensuring all dealings are professional, thorough and completed to a high standard, regardless of position, service or request
- treating all clients, business partners with understanding, courtesy and consideration
- responding to all requests, questions and undertakings promptly and thoroughly
- striving to be the best, always looking for and welcoming ways to improve.
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Customer Service Principles
These principles are a guarantee to job seekers and business partners of the level of service they will receive from MatchWorks. These are MatchWorks benchmarks and regardless of which office you visit you can expect all MatchWorks staff to adopt these principles.
MatchWorks will:
- provide friendly, prompt, reliable and appropriate service, support and facilities
- assist customers to the best of its ability at all times
- treat customers with equality, respect and dignity
- protect customer’s personal information and right to privacy
- recognise customer differences and respond appropriately
- provide informed and professional communication and service at all times
- keep MatchWorks offices presentable and functional at all times; and
- provide staff, who are committed to working above and beyond their duty, to meet job seeker and employer needs.
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